Application links

HR systems

IAM offers the possibility to link any HR system to the user accounts in the network. Thanks to this link, any change in the HR system is detected by IAM and automatically implemented in the network according to procedures. Examples of changes and procedures include:

• New employee:
  A new user account with an email mailbox, home directory and group memberships is created.
• Employee promotion:
  The user account is granted additional network permissions due to the promotion, and existing permissions are adjusted if necessary.
• Employee departure:
  The user account is immediately disabled and moved to a different Organisational Unit (OU). Later, the home directory and email data are transferred to secondary storage.
• Employee marriage/divorce:
  The display name and email address are updated.
• Employee relocates to another location:
  Home directory data is moved to the nearest home directory server.

Healthcare systems

IAM can promptly, accurately and comprehensively provide all conceivable changes in user account and access management to various healthcare systems. For a new employee, access to (parts of) the healthcare system is automatically granted based on their role, and upon departure, measures are in place to prevent continued access.

User account and access management can thus be conducted much more efficiently, allowing a healthcare institution to easily comply with regulations and standards (such as NEN 7510 and HKZ).

Education systems

School Information Systems (SIS) are meticulously maintained by school administrators and contain vital school-related data. This makes them ideal as source systems for user account management. IAM can automatically detect any changes in the SIS and execute the corresponding actions. For instance, creating an AD account and granting access or modifying class shares and distribution lists.

IAM can also synchronise information from the SIS to an Electronic Learning Environment, cloud applications and other educational systems, including library systems.

Email applications

By integrating with (hosted) email applications, including Google Mail and Office 365, IAM can handle email-related management tasks. For instance, IAM ensures that email mailboxes are immediately available for new employees or automatically updates the email account with name changes (e.g. changes due to marriage). It’s also possible to create functional email mailboxes and manage their permissions.

Exchange 2003/2007/2010/2013
GoogleApps
Groupwise
Lotus Notes
Office 365
Outlooklive
Zimbra

Helpdesk system

Efficiently handling facility requests requires that all involved employees (and user accounts) are registered in the helpdesk system. Additionally, the helpdesk system generates and closes tickets for user account changes.

Managing employees in the helpdesk system and handling open tickets can be a time-consuming task, which can be automated with IAM. Some possibilities include:

• Automatically creating incidents/change requests;
• Generating tickets for an application administrator;
• Creating and maintaining a personnel record;
• Retrieving configuration items (tokens, badges, mobile phones, laptops, workwear, etc.) that a departing employee must return
• Sending email notifications to the manager regarding the configuration items to be collected

Clientele ITSM
Easylog
ExpertDesk – Remedy
HP Service Desk
ITSM – iET Solutions
PlanOn
Remedy – BMC
ServiceNow
TOPdesk – Enterprise
UniCenter
Vivantio
ZenDesk

Security & access systems

It is of crucial importance for organisations that the physical access system aligns seamlessly with the HR environment, ensuring that new employees swiftly obtain the appropriate access to the premises or specific areas thereof, and that departing employees promptly lose their access. IAM facilitates the direct provisioning of security and access systems, allowing for comprehensive management of the employee life cycle. This can be achieved through updates in the HR system or by employing electronic forms. IAM can also extract data from the system for use in an employee directory.

Chubb – AFx
EAL ATS
Galaxy
iProtect
Nedap – AEOS
proxSafe
Vasco

(Tele)communication & printing systems

IAM offers the capability to perform necessary actions in (tele)communication and printing systems based on information from any source system, typically the HR system. The integration supports various functions, including:

• Comprehensive management of individual profiles/users;
• Creating, modifying and removing phone numbers and devices associated with an employee;
• Assigning and revoking specific privileges, such as internal/external calling, national/international calling, 0900 numbers;
• Creating, modifying and deleting hunt groups.

Adobe Connect
Avaya
Blackberry
Cisco Call Manager
Cycos
Equitrac
Microsoft Lync / Skype for Business
Speakap

Facility Management systemen

Many organisations have a central reporting and/or service hub in the form of a Facility Management (FM) system. It is essential for all employees to be registered in this system to handle and manage facility requests. IAM offers integrations with various Facility Management software packages. Through these integrations, employee records and user accounts for managers can be automatically managed.

Cisco
Facility CMIS
Planon FM
Proquro
TOPdesk FMIS
Ultimo

CMS / DMS systems

IAM has seamless links with various CMS and DMS systems. Through this integration, it becomes possible to automatically create and manage login credentials (username/password) for employees. As soon as an employee joins the organisation, IAM creates an account within the CMS/DMS with all attributes (name, location, phone number, etc.) automatically populated. When an employee departs from the organisation, the account is decommissioned according to predefined rules (disabling, relocating, etc.).
In addition, the link with IAM also ensures that the employee’s access rights within the system are appropriately configured based on their role and department.

Corsa
DocuShare
LiveLink
Sharepoint
Typo3

ERP systems

Changes in the workforce (e.g. promotions, department transfers, etc.) lead to modifications in multiple systems, including ERP systems. Manually implementing these changes in ERP systems is often time-consuming, expensive and complex. With IAM, Tools4ever provides the capability to automate user management for various ERP systems, streamlining and simplifying this process through centralization.

CODA
Navision
Oracle eBusiness
SAP

Financial systems

With IAM, financial systems can be linked to user accounts in the network. This allows accounts receivable data and invoice lines from applications to be automatically imported into the financial system.

Coupa
Exact E-synergy
Infinium
Xafax

Operating systems

IAM allows for the creation of user accounts in strict accordance with the rules of the operating system. This includes ensuring that user account names and passwords are unique and compliant with the operating system’s policies (e.g. length requirements, etc.). Additionally, it can assign rights (group memberships and/or authorisations). In addition to user account management, IAM also provides various reporting features.

Apple Open Directory
HPUX
i5/OS
Linux
Powershell
SOAP
Solaris
System I (AS400)
VAX VMS
Windows 2000/2003/2008/NT

Databases

The IAM software provides out-of-the-box functionality for creating and managing accounts in commonly used databases, such as Oracle. It communicates with the database via a configurable (ODBC) connection to facilitate actions such as account creation, modification or deletion. These actions can be automated as part of synchronisation processes or accessed through web-based forms for manual tasks, such as those handled by a helpdesk.

FilemakerPro|
Informix
ODBC compliant
OLE DB compliant
Oracle
Progress
SQL Server
SQL 92
Sybase

Directories

IAM offers a complete interface/integration with various directories. Through the interface, it is possible to automate any action within the directory. Examples of actions include password resets, adding/removing group memberships, changing (extended) attributes, creating, deleting and modifying user accounts, etc. The following automated integrations with a directory are possible: bulk import to the directory, delegated management to the directory, auto provisioning and self-service to the directory. As long as the directory technically supports the operation, it can be executed via IAM.

Active Directory
Active Directory LDS
eDirectory
Lotus Notes
Open Directory
OpenLDAP
Oracle Internet Directory
Sun One

Other systems

The above list of interfaces offered by IAM is continuously updated. Tools4ever has years of experience in developing interfaces, which are often developed on request. Is your system not listed? Then contact us to learn more about the possibilities.

Amazon Web Services
Harmony
Intus
Orbis
Postini
Salesforce
SCCEM
Unit4 Cura Rooster
Webqube