Improved User Experience

CHALLENGE

How Does Your IAM Solution Ensure That Users Can Collaborate Smoothly, Seamlessly and Securely?

In digitalisation projects, user experience is often the most vital element to success. How do we ensure that new users have immediate access to all their applications and data from day one, can switch between applications with a single click and can easily request additional access rights and other facilities online by themselves?

SOLUTION

Single-Click Access Which Is Consistently Linked to the Appropriate Permissions, Thanks to an Automated IAM System

HelloID ensures that users are automatically issued accounts and corresponding access rights, based on their roles. This allows everyone to perform their work smoothly at all times. At the same time, Single Sign-On and Multi-Factor Authentication also enable staff to access their applications in a secure and user-friendly way whenever they need to. Additional access rights and IT facilities can easily be requested via an online self-service portal.

Automatically ensure access to the correct applications at all times

Consistently ensure direct access to all necessary applications and data, thanks to automated account and rights management.
Rights management throughout the entire account lifecycle (onboarding, transitioning, offboarding). Employees can get started right away upon onboarding or when taking on a new role.
Even ‘non-standard’ users (contractors, clients, partners) can quickly and automatically be provided with an account and access rights.

User-friendly self-service portal

Users can request additional or temporary access rights online, by themselves.
Direct online processing, including – depending on the type of request – approval steps and an adjustable duration.

Secure access without the need to constantly log in

User-friendly Single Sign-On increases usability, prevents password fatigue and encourages the use of strong passwords.
Multi-Factor Authentication (MFA) with multiple options (authenticator, tokens) provides the ideal combination of security and usability.
One-click access to applications through a user-friendly portal, which can be integrated into, for example, an intranet.
Seamless integration with Active Directory or Google Works.

NECESSITIES

Features

Identity Lifecycle Management

Process changes in source systems — such as an HR system — and, on this basis, automatically create, modify or revoke user accounts and rights.

Role Based Access Control (RBAC)

Assign and revoke accounts and rights based on roles. For each role, it is determined which accounts and rights are necessary.

Self-Service & Workflows

Automated processing of requests for access rights and other user requests.

Helpdesk Delegation

Delegation and uniform processing of IT tasks through forms for (non/semi-skilled) helpdesk staff and key users.

Open Integration

Support for open standards along with an extensive connector catalogue for linking various source and target systems.

Single Sign-On

User-friendly and secure access to all applications through a single portal, using one username and one password.

Multi Factor Authentication

Enforce improved security by applying multiple authentication factors and conditional access rules.

HOW IT WORKS

How We Establish a User-Friendly Identity and Access Management System

7 steps that can each be configured using low-code or no-code solutions

Source system: Integration of HelloID with source systems such as HR, SIS and/or scheduling systems. This way, changes in the source data are automatically available in HelloID.
People: Conversion of data about people/roles from source systems to a common representation within HelloID using an ‘identity vault’.
Business rules: Determining rules that determine which roles are granted which types of accounts and access rights, and under what conditions.
Target systems: Linking HelloID to on-premises and/or cloud-based applications. This can be executed step by step per application.
Service processes: Automating processes, including online approval flows and activation in target systems. This can be carried out step by step for each process.
Access management: Set up access procedures, such as Single Sign-On (SSO) and Multi-Factor Authentication (MFA), in conjunction with — for example — Active Directory.
Reporting and auditing: Configuring standard and client-specific reports and monitoring functions for analysis and audits.

FAQ

Frequently Asked Questions

HelloID uses automated account and rights management, based on a user’s role. During onboarding or when taking on a new role, users are automatically provided with the necessary accounts and corresponding access rights. This ensures that they can start work right away, without any hurdles.

The HelloID self-service portal gives users the ability to request additional and/or temporary access rights online, by themselves. This increases the user’s autonomy and reduces the waiting time for IT support. Moreover, requests can be processed directly online, with approval steps and adjustable durations, making the process streamlined and efficient.

Single Sign-On (SSO) allows users to access multiple applications with just one login, making it easier and faster to switch between applications. In addition, SSO reduces the need for users to remember multiple passwords, which often results in ‘password fatigue’ and the use of weak passwords. Combined with Multi-Factor Authentication (MFA), SSO ensures that access to applications is not only user-friendly but also secure.

With Single Sign-On, a user only needs to enter a password once to gain automatic access to multiple applications. That might not sound secure, but the opposite is actually true. If people have to think of a separate password for every application, they tend to use simple passwords, or they use the same passwords repeatedly. It is safer to only log in once with a strong, secure password. The combination of SSO and Multi-Factor Authentication is very secure.

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