Power to the People
Reduce password-related helpdesk calls by 80%
With SSRPM your team can focus more on mission critical tasks and less on forgotten passwords
Self-Service Reset Password Management (SSRPM) allows end-users to easily reset their Active Directory password 24/7 based on simple, predefined questions. The “Forgot My Password” button is integrated seamlessly into the Windows logon screen so there’s no need to call or submit a support ticket. Fewer password reset related calls to the IT helpdesk equals more productive time for your team.
SSRPM is simple, yet flexible, offering various modular configuration options to meet the diverse needs of your end users.
Reduce password-related call volumes by >80% using Basic SSRPM
The Basic SSRPM module contains just that – the basic functionality needed for your end users to manage their password resets and change their Active Directory passwords themselves without the intervention of the helpdesk. If the user has forgotten his or her password, they can launch SSRPM by simply clicking on the "Forgot My Password" button. After correctly answering a number of personal questions, the user can set a new password on their own.Read more show less
Offer password reset options beyond the office walls with the SSRPM Web Module
The integrated Web Module enables SSRPM to be used outside the corporate network for the ultimate in accessibility. Employees can reset their passwords at any time, from any location - even from their smart devices such as smartphones and tablets. Additionally, SSPRM can be integrated seamlessly with Microsoft Outlook Web Access (OWA) and Forefront Threat Management Gateway (TMG) to expand your connectivity options.
Ramp-up security with SMS Authentication
With a multitude of security issues cropping up every day, many companies are seeing that two-factor authentication is becoming a "must-have" rather than just an option for their data security. SSRPM features built-in SMS Authentication that – when used in conjunction with the Basic password reset functionality (answering security questions to reset a password) provides a second level of security via a PIN code.
When users want to reset their password using SSRPM, the application sends a text message containing a PIN code to the user's mobile device via SMS Authentication. After the user has entered the correct PIN code, the password can be reset.
Offsite, but not out of luck with SSRPM Offline
The SSRPM Offline Module offers support for employees who use a laptop offsite and are not logged into the company network. If they forget their password, the module will ensure they can reset their password at the critical time they need to do so and the next time the laptop makes an on-site network connection, the newly set password will automatically be stored in an encrypted format. The end user gets a convenient, seamless experience and you get one less support call.Read more show less
With Windows 10, Microsoft introduces additional functionality such as Direct Access and Custom Pictures. SSRPM Offline provides the basic functionality for the Windows credential provider, and any additional functionality is not supported. The SSRPM Offline basic functionality is supported which includes future bug fixes and changes. In case Microsoft introduces additional functionality via updates, SSRPM will not support these features. Please contact your Account Manager for any questions you might have about this topic.
Know who’s on the phone with Caller ID Verification
Although you use tools to minimize the number of calls to your support desk, there will invariably be some cases where calls do come in. When they do, it’s up to your staff to make sure they know who they’re talking to before providing any password reset options. That’s why we developed the Caller ID Verification Module to allow helpdesk staff to verify the identity of a caller. To identify the caller, the helpdesk employee asks them a challenge question. Through an intelligent mechanism, combined with reversible encryption, the helpdesk employee can ask the end user to provide certain characters, for example, first and last letter of the answer. By keying in the response, the helpdesk staff can verify that the caller is who they claim to be and can move forward with the password reset process or other requests.
Update attributes in Active Directory
Active Directory Self Service allows end users to edit their own attributes in Active Directory. This feature enables users to do more without the intervention of the Service Desk, whilst also ensuring that data is kept up-to-date. Attributes that can be made visible or updated by the end user are determined by the administrator. The end user simply logs into the SSRPM portal to see which fields can be edited and has the option to upload a photo.