Power to the People

Reduce password-related helpdesk calls by 80%

With SSRPM your team can focus more on mission critical tasks and less on forgotten passwords

Self-Service Reset Password Management (SSRPM) allows end-users to easily reset their Active Directory password 24/7 based on simple, predefined questions. The “Forgot My Password” button is integrated seamlessly into the Windows logon screen so there’s no need to call or submit a support ticket. Fewer password reset related calls to the IT helpdesk equals more productive time for your team. 

SSRPM is simple, yet flexible, offering various modular configuration options to meet the diverse needs of your end users.

Reduce password-related call volumes by >80% using Basic SSRPM

The Basic SSRPM module contains just that – the basic functionality needed for your end users to self-manage their password resets and change their Active Directory passwords themselves without the intervention of the helpdesk. If the user has forgotten his or her password, they can launch SSRPM by simply clicking on the "Forgot My Password" button. After correctly answering a number of personal questions, the user can set a new password on their own.

End users can perform their own password reset in 3 easy steps

A user can reset their Active Directory password, without intervention from the helpdesk in 3 easy steps:

1. Simply click the “Forgot My Password” button.
2. Answer a set of three security questions.
3. Reset the password.

It’s that simple. The password is reset instantly and the user can use the new password to log in right away.

Reset Wizard step 1      Reset Wizard step 2      Reset Wizard step 3

Benefits of Basic SSRPM

Reduced Management

Reduced Management Overhead

End-users can reset their password without helpdesk intervention. This results in a reduction of helpdesk overhead.

80% Call Reduction

80% Call Reduction

A substantial reduction (>80%) in the number of password reset calls since users can reset their own password.

24/7 Availability

24/7 Availability

End-users can reset their password on a 24/7 basis from anywhere they have an internet connection.

Offer password reset options beyond the office walls with the SSRPM Web Module

The integrated Web Module enables SSRPM to be used outside the corporate network for the ultimate in accessibility. Employees can reset their passwords at any time, from any location - even from their smart devices such as smartphones and tablets. Additionally, SSPRM can be integrated seamlessly with Microsoft Outlook Web Access (OWA) and Forefront Threat Management Gateway (TMG) to expand your connectivity options.

Ramp-up security with SMS Authentication

With a multitude of security issues cropping up every day, many companies are seeing that two-factor authentication is becoming a "must-have" rather than just an option for their data security. SSRPM features built-in SMS Authentication that – when used in conjunction with the Basic password reset functionality (answering security questions to reset a password) provides a second level of security via a PIN code.

When users want to reset their password using SSRPM, the application sends a text message containing a PIN code to the user's mobile device via SMS Authentication. After the user has entered the correct PIN code, the password can be reset.

Offsite, but not out of luck with SSRPM Offline

The SSRPM Offline Module offers support for employees who use a laptop offsite and are not logged into the company network. If they forget their password, the module will ensure they can reset their password at the critical time they need to do so and the next time the laptop makes an on-site network connection, the newly set password will automatically be stored in an encrypted format. The end user gets a convenient, seamless experience and you get one less support call.

Know who’s on the phone with Caller ID Verification

Although you use tools to minimize the number of calls to your support desk, there will invariably be some cases where calls do come in. When they do, it’s up to your staff to make sure they know who they’re talking to before providing any password reset options. That’s why we developed the Caller ID Verification Module to allow helpdesk staff to verify the identity of a caller. To identify the caller, the helpdesk employee asks them a challenge question. Through an intelligent mechanism, combined with reversible encryption, the helpdesk employee can ask the end user to provide certain characters, for example, first and last letter of the answer. By keying in the response, the helpdesk staff can verify that the caller is who they claim to be and can move forward with the password reset process or other requests.