IAM: connectors

HR Systems

IAM has the ability to connect an HR system to the user accounts in the network. The connector allows for every change made in the HR system to be detected by IAM and automatically implemented in the network. Examples of changes and procedures are:

• New employee:
  User account is created with e-mail account, home directory, and group memberships.
• New employee job:
  User account acquires more rights in the network because of promotion, and current rights are modified if necessary.
• Employee leaving:
  User account is immediately disabled. The home directory and e-mail data are moved to a secondary storage.
• Employee marital status changing:
  The display name and e-mail address can be modified.
• Employee going to a different location:
  Home directory data is transferred to the nearest home directory server.

ERP/EHR Systems

IAM can quickly and correctly make any account or access management change in a variety of ERP/EHR systems . This means that depending on his or her role, every new employee will gain appropriate access to the healthcare system, and any further access will be prevented upon that employee’s role termination. User account and access management can be carried out much more efficiently in this way, and it becomes easy for a healthcare institution to achieve compliance with legislation and regulations, e.g. HIPAA.

Centricity 
McKesson
Oracle
Peoplesoft
SAGE
SAP for Healthcare

Education Systems

A school information system (SIS) is maintained meticulously by the administration and contains all the school’s important information. This makes it perfect for use as a source system for user account management. Every change to the SIS is detected automatically by IAM, and the necessary action is carried out– for instance creating an AD account and granting access to or changing class shares and distribution lists.

IAM can also synchronize the information from the SIS to an electronic learning environment, cloud application, or any other education system, such as library systems.

SIS
Banner
Power Campus
Power School
SIMS
C/Mis
PASS

E-learning
BlackBoard
istlearning
Moodle

Other
GoogleApps
Office 365
Sharepoint

Email applications

By connecting with hosted email applications, such as Google Apps and Office 365, IAM can manage email related tasks. Thus, IAM could ensure, for example, that email accounts for new employees are available immediately, or the software can automatically implement name changes in the email account as needed.

Exchange 2003/2007/2010/2013
GoogleApps
Groupwise
Lotus Notes
Office 365

Helpdesk Systems

To handle facilities requests efficiently, it’s necessary for all employees and user accounts to be known in the helpdesk system. Managing employees in the helpdesk systems, and managing open tickets, is a time-consuming task, which can be automated with IAM. The possibilities include:

• Automatic creation of an incident/change request
• Creating a ticket for an application manager
• Creating and maintaining personnel cards
• Requesting configuration items, e.g. token, passes, mobile phone, laptop, company clothing, which a departing employee must hand in.
• An e-mail notification to the manager about the configuration items to be returned.

TOPdesk - Enterprise

Security and Access Systems

It's extremely important for organizations that physical access systems directly and seamlessly match an HR environment, so that new employees immediately gain access to authorized areas, and that departing employees have their access revoked. IAM ensures the direct provisioning of security and access systems so that the entire lifecycle of the employee can be managed. This occurs through changes in the HR system, or the use of electronic forms.

Sophos

Telephony Systems

IAM offers the ability to use information from any source systems (in many instances, the HR system) to perform a required action in applications for telephony. Among other things the connector supports:

• Complete management of the personnel cards / users
• Creating, modifying and removing an employee’s telephone number and handset
• Assigning or withdrawing specific rights, such as internal/external calling, domestic/international calling, toll numbers
• Creating, modifying and removing hunt group.

Cisco Unity and Call Manager
Equitrac
Microsoft Lync / Skype for Business

Facility Management Systems

Many organizations have a central reporting and/or service point in the form of a Facility Management (FM) system. All employees must be known in this system so that facilities requests can be recorded and managed. IAM has connectors for a number of facility management packages. The connector can be used to automatically manage the objects for employees and user accounts for manager.

Cisco
TOPdesk - FMIS

CMS / DMS Systems

IAM has full connectors for a variety of CMS and DMS systems. These connectors make it possible to automatically create and manage the login details for employees. When an employee starts work, IAM automatically creates an account in the CMS/DMS with all required attributes (name, location, telephone number, etc.). When an employee leaves the organization, the account is disabled in accordance with set rules (disable, transfer, etc.).

The IAM connector also ensures the appropriate rights of the employee within the system, based on the job position and/or department.

Sharepoint

Enterprise Resource Planning (ERP) Systems

Changes to the personnel file (promotion, changing departments, etc.) result in changes in multiple systems, including ERP. Manually entering changes into ERP systems is often time-consuming, expensive, and complicated. With IAM, Tools4ever offers the ability to automate user management for a variety of ERP systems, so that the process is centralized and simplified.

Oracle eBusiness
SAP

Operating Systems

From IAM it's possible to create user accounts in strict compliance with the rules of the operating system. This ensures that user account names and passwords are unique and fulfill the specified policies (length, complexity, etc.) of the operating system. The rights (group membership and/or authorizations) can also be assigned. Alongside the management of user accounts, IAM also offers a number of reporting features.

Databases

The IAM software offers out-of-the-box abilities to create and manage accounts in most common databases, e.g. Oracle, SQL Server. A configurable ODBC connection is used to communicate with the database to create, change, or remove accounts. These actions can be performed automatically as part of a synchronization, or accessed through web-based forms for manual actions, for instance by a helpdesk.

Informix
ODBC compliant
OLE DB compliant
Oracle
Progress
SQL Server
Sybase

Directories

IAM offers a complete interface/connector for various different directories. With the interface it's possible to implement any desired action for the directory automatically. Examples of actions are: reset passwords, remove/add group memberships, change extended attributes, create, remove and modify user accounts. The following automatic provisioning of a directory is possible: bulk imports to directory, delegated management to directory, auto provisioning and self-service to the directory. As long as the directory supports this processing technically, it's possible to perform the action from IAM.

Other Systems

The above list of connectors which IAM offers is constantly being expanded. Tools4ever has years of experience in developing connectors, which are often developed by request. If your system is not on the list, simply contact us to request a different connector.

Amazon Web Services
Harmony
Orbis
Postini
Salesforce
SCCEM