Macmillan Cancer Support implements Tools4ever’s SSRPM solution
Macmillan Cancer Support implements SSRPM
Macmillan Cancer Support significantly reduces password reset calls with SSRPM
Tools4ever, the market leader in solutions for Identity & Access Management (IdM), is pleased to announce that Macmillan Cancer Support has implemented Tools4ever's Self Service Reset Password Management Solution (SSRPM). Macmillan Cancer Support is a registered charity in England and Wales, Scotland and the Isle of Man, working to improve the lives of those affected by cancer. With offices throughout the UK, the Macmillan service desk supports all 1,400 Macmillan employees. The organisation implemented SSRPM to be able to effectively handle password reset enquiries. Macmillan Cancer Support was experiencing a very high volume of password reset calls which were taking up a great deal of the service desk's time. SSRPM now takes care of the majority of password reset enquiries. This has improved overall productivity for both the service desk and the end-user.
Tools4ever's Self Service Reset Password Management (SSRPM) is a software solution that allows end-users to reset their password on the basis of a number of simple, predefined questions. The "Forgot My Password" button is integrated into the standard Windows Logon screen and supports a number of platforms.
Harish Vekaria, Senior Infrastructure Support Engineer at Macmillan Cancer Support says; "We could only deal with queries between 8am and 8pm on weekdays, and this caused a lot of frustration for the end-user and a backlog of out-of-hours queries for the service desk. SSRPM has made a huge difference to the way the service desk now delegates its time. Thanks to the solution, the service desk is no longer the first contact point for password resets, the majority being done through SSRPM." The solution has also greatly enhanced user convenience for Macmillan employees and efficiency amongst the helpdesk & end-users. Macmillan were very pleased with how simple the solution was to install. "...it was the simplicity and customisation of the product that really sold it to us."
Robert Doswell, Managing Director of Tools4ever, Ltd, commented "Macmillan Cancer Support is a fantastic addition to our range of clients in the non-profit sector and demonstrates how our products can offer identity and user management solutions to a wide and varied range of industry sectors."
Click here to read the case study in full.