Delegate user account management to the help desk and other employees in the organization

A number of management tasks, like creating users and issuing folder and application privileges, may very well be performed by local managers without IT skills or the helpdesk. But delegating user account management to the helpdesk or other organizational units without the right tools entails a number of risks. After all, the users to whom this task is delegated need to have several network privileges and a drastically simplified GUI, and their activities must occur according to a fixed procedure. This is impracticable without the right tools. Are you looking for a secure, easy and uniform way to delegate user account management tasks?

Helpdesk Delegation

Using a simple electronic or web-based form, helpdesk agents can complete a number of common user account management tasks. Common tasks include resetting passwords, creating users, defining and removing group memberships and removing users. Processing the data in the forms is a time-consuming and complex process. But our intelligent software ensures that processing this information is fully automated and error-proof.

Organization Delegation

Thanks to the simplicity of the management forms, users dont need any technical knowledge of the network environments or systems to perform management tasks. This also makes it feasible to let the business handle the daily user account management. Using the same electronic or web-based forms, managers themselves will be able to arrange access privileges for their team members. Since the underlying process has been further automated, user account management now becomes a uniform and secure process.

Self Service

Finally, of course its also possible to have the employees themselves enter data, triggering the user provisioning process. They will be able to submit a request using the electronic request form associated with their function or role in the organization. Their manager will receive the request and grant or deny it. The IT department provides final approval and the requested action is implemented in the network automatically.

Besides delegating various management tasks to organizational units, it is also possible to implement a workflow. Read more on Workflow Management