User Management Resource Administrator

Is the management of user accounts too complex?

The complexity of user account management is proportional to the size of the organization in question, the larger the organization, the more complex the management of user accounts. Systems administrators face multifaceted procedures associated with user account management across numerous systems and applications deployed by multiple users and departments.

Complicated processes

The multitude and variety of tasks involved in user account management makes it almost impossible to carry them out uniformly and securely. In addition, organizational changes are not always consistently reported to the IT department in a timely or accurate fashion, which complicates processes further.

Security risk

On occasion, new employees have already started their duties prior to a user account being requested. There is no proper overview of the privileges and applications employees need to perform their duties effectively, or the overview is limited in scope. Although additional privileges and access to applications are requested, they are seldom assigned. In some instances, when employees leave the organization, their user accounts are left active for months on end, creating a security risk.

Connection to HR system and self service

Tools4ever helps organizations streamline the procedures involved in network changes resulting from staff changes. To facilitate this, we offer self-service, workflow management and helpdesk delegation capabilities, integration with HR/SIS systems, and automated provisioning.

Reporting, Auditing & Compliance

Tools4ever's Identity Management solutions provide additional support to be compliant with laws and regulations in HIPAA and SOX.
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Cloud Identity Management

UMRA supports managing and access control to cloud applications and data.
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Real Use Dashboard

View application usage and license costs per department and/or employee.
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Active Directory/ LDAP Tools

With UMRA, it is possible to automate the account lifecycle process in Active Directory and other LDAP systems.
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Uniformity

Changes are implemented across various systems using electronic UMRA templates. Systems administrators and departments will no longer require direct access to sub-systems and applications. UMRA ensures that user accounts are always managed uniformly.

Direct results/ROI

Tools4ever uses a phased approach and implementation allowing you to achieve results and an ROI in just four months. Read more on Return On Investment (ROI) automated user account management.

Privilege and application management

Implementing changes in group memberships for authorization and application distribution purposes rank among the top 10 of the most frequent helpdesk calls. UMRA offers users the ability to record which authorizations and applications must be assigned to each job title or department. Using a sophisticated mechanism, exceptions can be added by the manager and/or requested by employees themselves.

Time and cost savings

Time and cost efficiencies can be achieved by automating common actions such as creating, editing and deleting users. The organization will be able to implement changes quickly, while IT staff, who were previously burdened with user management tasks, can be assigned to more business-critical projects.

Increased employee productivity

Automation of the user account management process ensures that employees can be productive far earlier. Without automated procedures, creating a new user account will take 20 minutes on average. With UMRA, this will only take 2 to 3 minutes. This also applies to editing, updating and removing user accounts. Users will have direct access to the relevant resources and are able to start work immediately.

Improved service levels

With UMRA, the helpdesk can perform user account management tasks independently, quickly and without errors. The form interface imposes few demands on the user account administrator. The organization will benefit from directly updated user accounts, while systems administrators can focus on more business-critical issues. This will give the IT department a more professional appearance.

Quicker and more exhaustive audits

UMRA automatically logs all activities occurring in the network. This makes it possible to find out directly who has performed which action, at what time and at which location in the network. This detailed information is available for auditing and reporting purposes. It makes UMRA fully compliant with regulations including Sarbanes-Oxley, ITIL and HIPAA.

Enhanced security

Using UMRA, it will no longer be necessary to assign admin rights to staff members charged with user account management tasks. Fewer privileges will be required, while helpdesk members are only allowed to perform the tasks for which UMRA has been configured. Direct access (e.g. through ADUC or NTFS) will no longer be necessary.

Software requirements

Minimal hardware requirements

Processor: Pentium III (Pentium 4 or higher recommended)
Memory: 512 MB RAM (1 GB or more recommended)
Hard disk space: 256 MB (1 GB or more recommended)

Depending on the exact configuration and used components the system requirements may vary.